returns
At Flatland Threads we stand behind our work and let it speak for itself. We do not offer refunds, but will reprint the order to the correct specifications if a mistake has been found.
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If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your order. Once we are notified we will do everything in our power to take care of the issue in a timely manner.
SATISFACTION CLAUSE
Flatland Threads will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we stock blank samples of our most popular brands in an array of sizes for customers to try on.
We are not responsible for any damaged products that were not purchased from Flatland Threads.
MANUFACTURER DEFECTS
Flatland Threads cannot be held liable for inconsistencies related to size, shade, or construction. We suggest ordering 5% extra of each size if exact count is important. We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after its intial manufacturing period. This is done for any number of reasons, including color correction, running out of colors that didn’t sell, etc. Due to this factor, Flatland Threads cannot 100% guarantee exact color consistency on the coloring with discharge printing ordischarge based services.
SOMETHING NOT RIGHT
WITH YOUR ORDER?
Please let us know what seems to be the issue with your order and we will be in touch as soon as we can to help.
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Please note we are not responsible for any damaged products that were not purchased from Flatland Threads, and that filling out this form does not guarantee a return or exchange.
SHIPPING YOUR RETURN
If it is determined that you need to return products to Flatland Threads for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping cost, all items must be shipped using ground ship methods from UPS or FedEx, any other methods of shipping (3 day ship, 2nd day air, etc.) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.
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Do not ship items to Flatland Threads without contacting us about your order first.