Terms and conditions
These terms and conditions outline the policies for Flatland Threads. Please read them carefully.
RETURNS
At Flatland Threads we stand behind our work and let it speak for itself. We do not offer refunds, but will reprint the order to the correct specifications if a mistake has been found. We are not responsible for any damaged products that were not purchased from Flatland Threads. If upon receiving you find that something is incorrect, you must notify us within 72 hours of the delivery of your order. Once we are notified we will do everything in our power to take care of the issue in a timely manner. If it is determined that you need to return products to Flatland Threads for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping cost, all items must be shipped using ground ship methods from UPS or FedEx, any other methods of shipping (3 day ship, 2nd day air, etc.) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.
PRICING
Flatland Threads reserves the right to change pricing without noticification. For example, a client looks at the pricing given by Flatland Threads on Monday and on Tuesday Flatland Threads updates the cost to reflect cost in rising cotton prices. Later that day the client places the order and Flatland Threads produces the order with the most up to date cost for the industry. Flatland Threads charges $25 per design. For logo development there is a $175 fee. A full brand development costs $500 depending on the products that the customer needs.
PAYMENT
A deposit of 50% must be made prior to your order being printed. Upon completion of the order you will be billed for the remaining balance before the order is shipped. If any payments are left outstanding after 72 hours of an order being received by the client that order will be subject to a weekly interest charge of 10% of the total invoice amount per week until payment is received.
RETURNED CHECKS
There will be a $30 charge on all returned checks.
ORDER CANCELLATIONS
In the event the order must be cancelled by the customer the refund will be based on the status of the order. Depending on the order status the customer may have to pay a restocking fee or for the garments plus any additional fees required to cover services already rendered (artwork, films, etc.).
If the order is complete there will be no refund given.
IN-HAND DATES
Flatland Threads will do everything we can to meet any in hand dates, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
TURNAROUND TIME
Flatland Threads asks for about 7-10 business days from the time we receive both deposit and approval of artwork. Both must be received for the order to be placed in production. Turnaround time does include ship time. Please keep in mind that we at Flatland Threads are not open for most national holidays and that this will add to the turnaround time of your order.
SATISFACTION CLAUSE
Flatland Threads will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
MANUFACTURER DEFECTS
Flatland Threads cannot be held liable for inconsistencies related to size, shade, or construction. We suggest ordering 5% extra of each size if exact count is important. We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after its intial manufacturing period. This is done for any number of reasons, including color correction, running out of colors that didn’t sell, etc. Due to this factor, Flatland Threads cannot 100% guarantee exact color consistency on the coloring with discharge printing or discharge based services.
MANUFACTURER OUT OF STOCK
Due to the wide variety of brands, styles, colors, and sizes, Flatland Threads does not stock blank garments regularly. From time to time manufacturers may be out of stock on ordered items. Flatland Threads will not be held liable for delays due to manufacturer out of stocks or discontinued items. In the event this happens the customer will be notified and be provided with options.
OVER AND UNDER RUN
Everyone makes mistakes and we are no exception. If you require exact numbers to ship we suggust ordering extras. Upon order completion your invoice will be adjusted to reflect the final number of garments and if necessary you will be billed based on final quantities. Again, we strongly suggest that if you need exact numbers order extras.
UNDER RUNS AND SPOILAGE
Due to the nature of this business, Flatland Threads will not be responsible for the under-runs or spoilage of up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint.) Please keep this in mind when ordering it is never a bad idea to order extras. We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum). Flatland Threads will not, at any time, be responsible for any lost profit on items shirted from your order.
SHIPPING
All orders must be picked up in shop unless previous arrangements have been made. All shipping costs are to be covered by the customer. Flatland Threads cannot be responsible for any shipping delays caused by the shipping company; for example, if UPS cannot deliver your package on time due to inclement weather, or if UPS delivers your package to the wrong address so you do not receive your products on time.
ORDER BREAKUP
Once an order is completed it must be received as a complete order by one person. We cannot assume responsibility for various individuals to pick up their individual shirt and make sure the order is fulfilled on time and the correct number of garments.
ORDER MINIMUM
Flatland Threads offers many different mediums for apparel decoration and minimums will vary.
Screen Printing:
- 1 Color Ink - 24 piece minimum
- 2 Color Ink - 36 piece minimum
- 3 Color Ink - 48 piece minimum
Direct to Film (DTF) Printing:
10 pieces minimum
Embroidery:
No required minimum, but keep in mind that there may be a digitizing fee associated with tthe order that can begin at $35 per design.
ART REQUIREMENTS
For all client supplied art, files must be 300 dpi or in a vector file format. The design should be sized to the size you would like it to be printed. Text must be converted to an outline form. Printing can only be as good as the artwork. Flatland Threads will not be held liable for poor printing due to poor artwork. Flatland Threads will not be held responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval form, that is how we will print it. Halftones are printed at 45 lpi - 65 lpi. All artwork must be set up either in CMYK, Simulated 4 Color Process, or by using a maximum of 5 spot colors.
der that can begin at $35 per design.
ART APPROVAL
For each order, Flatland Threads will provide a production proof showing a digital representation of the finished product. The customer must verify that all information included on the production proof is correct before production can begin. If an error is found after your order has been approved and printed, Flatland Threads will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer. Any delay in the approval process will result in production delays.
COLOR MATCHING
For exact color matches please request Pantone matched colors. Pantone color matches are available at an additional cost depending on type of ink and quantity required to print your order. For Direct to Film printing, Flatland Threads is able to come close to the color you need but does not guarantee pantone matching as it is in a different type of ink. If a Pantone color is not specified for the artwork, we will use the closest Pantone color to the one displayed in the artwork.
PRINT LOCATION AND SIZE
It is the responsibility of the customer to give as much detail to the size and placement of the print. If you request a print that is 2” down from the collar we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”. They may be off by as much as an inch in either direction. This will not be considered a misprint and Flatland Threads will not reprint or refund these shirts.
MAX IMPRINT SIZES
Please note that not all shirts are sewn exactly the same. Flatland Threads would be happy to give our professional opinion on the different garment types, and how they may fit the client’s personal needs, but again, it is only an opinion and should not be constructed as a final decision for the client, that is your job. Flatland Threads suggests the following imprint size for general purposes.
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- Full Front Print - 11” wide by proportional height
- Full Back Print - 11” wide by proportional height
- Left Chest Print - 3.5” wide by proportional height
- Sleeve Print - 3.5” wide by 12” maximum height
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Flatland Threads will not guarantee prints that are over seems or zippers.
SCREENS
Flatland Threads does not charge for screen rental. The fee is for the preparation and use of the screen to print the job. This is not sale of the screen to the client for personal use after the order is printed. Please note that by default, like the rest of the industry we will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different color, with pricing and minimums charged accordingly.
QUESTIONS AND COMMENTS
If you have questions or comments about any of the terms or conditions listed on this page, you can contact us by emailing adam@flatlandthreads.com or filling out the form on our Contact Page.
Flatland Threads reserves the right to update these terms and conditions at any time and without notice.
Last updated: December 29, 2023